At SkinFactor, we ensure that our products reach you in perfect condition. However, if you receive a damaged product, we offer a replacement under the following conditions.
Eligibility for Replacement
- We only offer replacements for products that are received in a damaged condition.
- To be eligible, you must appeal within 24 hours of receiving your order.
How to Request a Replacement
- Email Us at support@skinfactorcare.com within 24 hours of delivery.
- Include the following details in your email:
- Order Number
- Clear photos of the damaged product
- Brief description of the issue
- Our team will review your request and guide you through the replacement process.
Important Notes
- We do not offer replacements for reasons other than product damage.
- Requests made after 24 hours of delivery will not be accepted.
- Once approved, we will process your replacement and provide further details.
For any questions, feel free to contact us at support@skinfactorcare.com.
Thank you for choosing SkinFactor!